On the lookout for a new courier company to help your business, or just want to make sure you’re getting the most out of your current one? We talked to New Zealand Couriers’ National Sales Manager Sales – Customer Care, Joanne Hodge about some key things you should consider.
“In my time with New Zealand Couriers I’ve seen first-hand the massive difference a good courier partner can make to growing Kiwi businesses. I’ve consulted with some of the country’s largest organisations – from clothing chains, to pharmaceutical companies, banks and government departments. And while they all have different product ranges and entirely different customer bases, I’ve found the things they value in a courier provider are the same."
Whether your business is about to take on their first courier company, change providers or simply wanting to make better use of your existing partner, here are a few things to consider that’ll help make it a successful year for your business.
Running a business is a more than full time job! That’s why you need your back-end services to run as efficiently and seamlessly as possible. When it comes to courier companies, look at whether they offer a range of simple online tools that’ll make things super easy for you. Things like online ticketing systems, one-click booking services and the ability to order tickets and packs online can save you time, money and the hassle of a phone call.
A fast delivery service has become increasingly important to customers. In fact, these days, Kiwis see same- or next-day delivery within New Zealand as a given. Check the same-day capability of the courier provider – do they offer this and to where? Can they provide nationwide overnight delivery? What are their delivery standards? Do their have their own fleet of planes for inter-island delivery? All of these things can make a huge difference to a customer who needs something ASAP.
If you don’t already sell your products overseas, chances are this could be an opportunity in the near future. As the e-commerce wave becomes a tsunami, the distinction between local and international retailers is increasingly blurred. So, make sure you look for a courier company who delivers both nationally and internationally. It means you can get your items from A to B (wherever B may be!) using just one point of contact for the entire journey.
When you’re not familiar with far-flung parts of the country, it can be reassuring to work with a courier provider who has branches nationwide. They’ll have locals on the ground who know the area and are far more likely to get your customer’s delivery into their hands on time, every time.
Happy customers mean more repeat business, so make sure the courier company will provide clear tracking information for the receivers of the item. Ideally, an email should automatically be sent when an online order is dispatched, containing a simple click-through from these emails to the courier website where the receiver can track their item at any time. You’ll find yourself with less calls to deal with and much happier shoppers.
Working well with the right courier partner will not only see your business grow more smoothly, but help you deliver the very best service to your customers. For us as a growing Kiwi business, knowing that we have a reliable courier partner such as NZ Couriers who deliver great services for even greater prices is what we’re all about here at n3 – saving money every day, every time.
To find out about how your business could benefit from joining n3 and NZ Couriers, click here.