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4 tips to improve customer experience during a pandemic

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Posted by Chemical Solutions on 22 Feb 2022

n3 Supplier Chemical Solutions weighs in with advice on the new normal in cleaning and hygiene and practices to establish as a customer-facing business.

We are in our 3rd year of the pandemic, and it’s time to discover what the new normal is. Customer awareness of health and hygiene in public is at an all-time high. Therefore, it should also be a priority for your business that serves them. Below are a few tips to help implement cleaning standards that will improve your customers' experience, which will positively impact your business. 

1)   Set the Mark for Clean in Your Establishment

Cleanliness is a vital part of brand/store image and should not be forgotten about when deciding on a customer's experience when visiting your establishment. A standard should be set and needs to focus on the parts of your store that can positively affect the customer's experience. This brings a focus to entrances, floors and especially restrooms. Those with a food component will also need to focus on counters, tables, and prep areas visible to customers.

2)   Develop Your Cleaning Plan

Once you have the key areas identified, you must put together a plan featuring products and methods that will help you meet your business’s standard of cleanliness. Working with a chemical manufacturer like Chemical Solutions can help you identify the best practices and products for your needs. It will also help ensure that you are meeting any government regulations and standards. A good manufacturer can also help you meet any green or environmental initiatives with their selection of products. 

3)   Train Your Staff

Your cleaning staff will most likely be the key ones carrying out your plan along with their duties. Even if you outsource, staff should still maintain things during the business day. The products being used can be hazardous to health if misused or without the correct personal protective equipment (PPE). Your manufacturer can develop various online and in-person training to ensure your staff is well informed on the best practices and safety measures they need to be aware of.

4)   Document and Monitor

You should ensure your plan is being followed. Using checklists and schedules will help enforce and document the expectations and frequencies decided upon. In this covid-19 era, some customers will want to know what is being done to help secure their health in your establishment, so think about ways to inform them about the steps you have taken. Over time the data you collect can re-evaluate your program and make changes when necessary.  

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